FAQs
Frequently Asked Questions
How can I contact Throttle Master?
You can email us at info@throttle-master.com, where our customer service team is ready to assist you with whatever you need!
Do you ship worldwide?
Yes, we ship globally.
Where do you ship from?
We ship directly from our trusted suppliers located worldwide, ensuring the best quality and fastest shipping options available.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Requests made after this time may not be accommodated. However, once you receive your order, you can return it for a full refund. For assistance, contact us at info@throttle-master.com.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed between Monday and Friday. Please allow 1-3 business days for order handling and processing. Orders are shipped out the next day after processing. During holidays or sale events, processing times may take slightly longer.
How long will it take to receive my order?
Due to high demand, delivery may take between 2-4 weeks depending on your location. Tracking information will be provided to keep you updated on your order’s journey.
What if I don't receive my order?
If you don’t receive your order within 30 days after it’s shipped, you are eligible for a full refund. Please contact us at info@throttle-master.com for assistance.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars. However, you may be liable to pay import duties, taxes, or customs fees once your order arrives in your country. These charges are determined by your local customs office and are the responsibility of the buyer. For more details, please contact your local customs office.
How do I return an item?
To initiate a return, email us at info@throttle-master.com. Please include your order number and the reason for your return.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an item that is defective, incorrect, or damaged, contact us immediately at info@throttle-master.com. Include your order number, photos of the item(s), and all related references. We will work quickly to resolve the issue to your satisfaction.
When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after the return is processed or the cancellation is confirmed. Please contact your card-issuing bank with any questions about when the credit will be posted to your account.
If you haven’t received a credit yet, contact your bank or credit card company, as it may take some time for the refund to reflect in your account.